Outsourcing is the business practice of contracting external organizations, individuals, or service providers to perform tasks, services, or functions that are traditionally handled internally by the company’s own staff. This approach allows companies to focus on their core competencies while leveraging the expertise, efficiency, and cost-effectiveness of external providers. Outsourcing can encompass a wide range of functions, including instructional design, eLearning development, facilitation, coaching, and even strategic functions such as program management. It is a strategic decision that can significantly impact a company’s operations, financial health, and overall competitiveness.

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