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Case Study: The Leadership Solution: How TrainingPros Increased Promotions and Reduced Turnover

Executive Summary

TrainingPros partnered with our insurance client in the healthcare space to design and implement a multi-level leadership development program aimed at improving leadership effectiveness, reducing turnover, and strengthening the internal talent pipeline. The program addressed challenges in leadership readiness, accountability, and coaching, resulting in a significant increase in internal promotions, reduced regrettable turnover, and a stronger leadership pipeline.

The Challenge

Our healthcare client faced persistent workforce issues, including high turnover, absenteeism, and general malaise among employees. One of the primary contributors was the company’s promotion practice—individuals were elevated to leadership roles based on job performance rather than leadership potential.

Front-line leaders, in particular, struggled with the transition, as they lacked formal leadership training and ongoing mentorship from their supervisors. As a result, leadership churn remained high, contributing to instability and disengagement in the workforce.

The Solution

1. Competency Model & Leadership Expectations:

  • A new competency model for all leaders.
  • Defined leadership competencies for different leadership levels.
  • Established clear expectations for new leaders and their supervisors.

2. Learning Journey style Curriculum & Cohort Program:

  • Developed a structured six-month cohort-based leadership training program for front-line leaders.
  • Designed a parallel Leader of Leaders program to equip supervisors with the knowledge and tools to mentor and support new leaders effectively.

3. Accountability & Commitment:

  • Required leaders of participants to attend an initial commitment session to understand their role in supporting leadership development.
  • Participants engaged in a long-term learning journey, while their supervisors underwent a shorter program focused on mentorship and coaching.

4. Capstone Project:

  • Each participant completed a capstone project to demonstrate applied leadership skills at the end of the six-month cohort program.

5. Peer-to-Peer Ongoing Coaching Framework:

  • Implemented a monthly open forum where program graduates could engage in continuous learning, share experiences, and provide peer mentorship.

The Result

The leadership development initiative produced significant positive outcomes:

  • Increased promotion rates to senior leadership levels, including the C-suite.
  • Internal promotions surged by 60%.
  • Regrettable turnover was reduced to under 2%.
  • The leadership pipeline was strengthened by more than 50%, ensuring a steady flow of ready-to-promote talent.
  • Retention and application of leadership learnings ranged between 60-80%.

By implementing a structured and supportive leadership development program, TrainingPros helped the client foster a culture of strong leadership, improved retention, and sustainable workforce engagement.

Resources Provided

Instructional Design Consultants

Technology Used

Microsoft Office 

WebEx 

Elements of a Learning Journey for Instructional Designers

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Does your learning and development department have more projects than people? TrainingPros has been named as a Top 20 Staffing Company internationally by Training Industry. Coupling this award with being named a Smartchoice Preferred Provider by Brandon Hall Group for 2025 underscores  TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions. If you need instructional design consultants or learning experience designers for leadership development projects, contact one of our industry-expert relationship managers today. When you have more projects than people™, let us find the right consultant to start your project with confidence. Schedule a consultation today.

TrainingPros is able to fill the gaps with someone who is professional and someone who has worked with us before.
Diana RivenburghSeniorlink Incorporated
I appreciate the accounting of hours, appropriate billing and accurate invoicing that Training Pros provides. It is always delivered on time which is great!
Ellen GrayFairfax County Government
“Other vendors are not as responsive as Training Pros. I have worked with 15 talent suppliers. I would rank Training Pros at the top of this list.​”
Ed FussellAT&T
I have always felt like I am a partner with TrainingPros and Cheryl has never been viewed as a vendor.​
Leslie Jones Nike
TrainingPros is very thorough to understand the skill requirements I'm looking for and they have presented me with candidates that have been on par with those requirements.
Tamara Deloatch-WarrenCox Automotive
I would highly recommend you check TrainingPros before checking anyone else. No matter where I go or where I am, you guys are on the top of my lists for recommendations.
Sesi ColemanNike
I look at TrainingPros as an extension of our team. You make it easy!
Nadine FrankKeysight Technologies
My favorite thing about working with TrainingPros is the level of expertise and the response. TrainingPros RMs are world class, years of experience, they get it!
Lisa Aurand - Trainingpros - Elearning Contractor
Lisa AurandCollections Training Manager
This morning, I feel lighter than I’ve felt since starting at Scooter’s Coffee 8 weeks ago because we’re delivering a better product to the front-line staff. Thank you!!
Mandi DillingScooter's Coffee
One of the things that I like about TrainingPros is the "one stop shop" aspect. I would describe you as a company that can help you meet your Learning & Development with a variety of different options.
Katie KellyProctor & Gamble
They're a great resource when you have more projects than bandwidth. When I think about working with TrainingPros I think...Confidence and Easy.
Candy WilliamsAtlas Roofing
I’m so very grateful for your partnership on this. You helped us go WAY faster than I expected.
Mandi DillingScooter's Coffee
"I feel deeply fortunate to have your professional friendship for so many years."
Julie ThomasSAP - Senior Director of Instructional Design
"Working with TracyDee Lufkin at TrainingPros was an absolute pleasure. We had an urgent need to fill two instructional designer roles, and TracyDee immediately demonstrated her remarkable ability to understand our requirements. "
Jennifer FirstenburgDirector, Talent Development, PPG
"I've enjoyed working with you, and I especially appreciate your ensuring our needs were met and that Lisa, Jason, and Kevin received the support they need. Your insights and support have been invaluable."
Mary ViersMHSH
I appreciate so much the support received from the IDs by TrainingPros and for all the great support and flexibility that Chenier continues to provide.
Tamas BarassevichBlackrock
A personal and professional goal of mine was to be recognized in some way for the great programs we’ve put together. In partnering with Chenier and TrainingPros, we were globally recognized and earned our first L&D award and achieved gold.
Nicole SandovalEuropean Wax Center
Thank you, Chenier. It’s been amazing working with you. As I reflect on my first 6 months at Scooter’s Coffee, I can’t imagine how I’d have survived without your designers.
Mandi DillingScooter's Coffee
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The Leadership Solution: How TrainingPros Increased Promotions and Reduced Turnover