Facilitator
According to ATD, a facilitator in talent development is a person who helps a group improve their collaboration, problem-solving, decision-making, and conflict resolution skills. Facilitators can use their techniques in a variety of settings, including in-person or virtual classrooms, meetings, and other group settings. Their goal is to create an engaging learning experience that helps individuals improve their performance at work by learning new skills and knowledge.
They are the front line for helping a company develop a knowledgeable workforce with the skills that will help meet key business objectives. Facilitators focus on specific initiatives such as onboarding new employees, training employees on new software and technologies, enabling a sales team to sell the latest product line, ensuring the call center is staffed with competent agents, or educating employees on corporate policies and procedures.
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