Facilitator / Trainer
Have you ever attended a class that was both engaging and interesting while also teaching you something? Have you ever walked into a class knowing very little about the topic but left feeling like an expert? These classes were delivered by professional facilitators or trainers.
A corporate facilitator or trainer is well spoken, knowledgeable about adult learners, and can make a training class enjoyable for everyone.
What does a corporate Facilitator or Trainer do?
A facilitator can wear many hats in an organization. They are the front line for helping a company develop a knowledgeable workforce with the skills that will help meet key business objectives. Facilitators focus on specific initiatives such as onboarding new employees, training employees on new software and technologies, enabling a sales team to sell the latest product line, ensuring the call center is staffed with competent agents, or educating employees on corporate policies and procedures.
Popular topics for our facilitators include:
- Diversity, Equity, and Inclusion (DEI)
- Unconscious Bias
- Process Mapping
- Dealing with or Leading Change
- Executive Meeting Facilitation
- Leadership Development
- Supervisor Training
- Selling Skills
- Team Building
- Technology
- ERP systems such as SAP, Oracle, Workday, or Infor
- EMR Systems like Epic
Creating the Future of Leadership Development
What skills does a corporate trainer need?
Facilitators have strong interpersonal and communication skills, they are strong researchers, very organized, and have studied adult learning theory. (Adult Learning Theory differs from pedagogy.) Some things Facilitators regularly do as part of their job include:
- Delivering training sessions.
- Analyze the effectiveness of a program.
- Creatively solve problems on their feet.
- Demonstrate strong empathy for the classroom participants.
- Give effective feedback.
- Keep classroom participants engaged.
When you need a facilitator to train your employees, partners, or customers, a professional facilitator with the right background and certifications can effectively deliver the course to meet your expectations.
What software does a Facilitator need to know how to use?
- Learning Management Systems (LMS)
- Video Conferencing Tools such as Zoom, WebEx, Teams, and Adobe Connect
- Polling software
- Applicable software to be taught in the classroom
You might want a facilitator with a specific certification such as:
- Myers-Briggs (MBTI)
- DiSC
- Crucial Conversations
- Covey courses such as Situational Leadership
- Achieve Global
- Korn Ferry
- DDI
- ADKAR
- Six Sigma
Sample Facilitator Job Description:
Job Summary:
As a Corporate Facilitator, you will play a key role in delivering dynamic and engaging leadership and supervisor training sessions to leaders in our Fortune 1000 healthcare company. You will facilitate workshops, seminars, and training programs designed to enhance leadership skills, improve supervisory practices, and drive organizational success. This role requires significant travel, as you will be responsible for delivering training at locations across the region or country. Additionally, you will deliver training in a virtual classroom with the help of a Virtual Classroom Producer.
Key Responsibilities:
- Facilitate leadership and supervisor training programs, both in-person and virtually, ensuring high levels of participant engagement and learning outcomes.
- Collaborate with the Learning and Development team to continually improve training materials, methodologies, and delivery strategies.
- Maintain up-to-date knowledge of leadership and management best practices, as well as industry trends, to ensure training content remains relevant and impactful.
- Travel to various corporate locations as required, with the possibility of overnight stays depending on training schedules.
- Gather and analyze feedback from training participants to identify areas for improvement.
Qualifications:
- Proven experience as a corporate facilitator or trainer, with a focus on leadership and supervisor training.
- Exceptional facilitation and presentation skills, with the ability to engage and motivate diverse audiences.
- Strong understanding of adult learning principles.
- Willingness to travel extensively to various corporate locations.
- Excellent interpersonal and communication skills, with the ability to build rapport with participants and stakeholders.
- Strong organizational skills, with the ability to manage multiple training sessions and schedules simultaneously.
Preferred Qualifications:
- Certification in training and development, such as Certified Professional in Learning and Performance (CPLP) or equivalent.
- Experience in coaching or mentoring leaders and supervisors.
- Familiarity with leadership models, emotional intelligence, change management, and conflict resolution.
Sample Software Trainer Job Description
Job Summary:
The Software Trainer will be responsible for delivering high-quality training sessions to our clients, helping them to effectively use our software products. You will provide training programs to our customers and partners to maximize their understanding of our software. This role requires a blend of technical expertise, excellent communication skills, and a passion for teaching.
Key Responsibilities:
- Conduct training sessions (in-person and virtually) to teach clients how to effectively use our software products.
- Collaborate with the product development team to stay current on new features and updates, ensuring training content is up-to-date and relevant.
- Provide ongoing support and follow-up training as needed to ensure clients are confident and proficient in using the software.
- Assist in the creation and maintenance of a knowledge base, including FAQs, how-to articles, and video tutorials for client self-service.
- Serve as a product expert, able to answer detailed questions about the software and troubleshoot any issues that arise during training.
- Work closely with the Customer Success team to ensure a seamless onboarding experience for new clients.
- Occasionally travel to client sites to deliver on-site training, as needed.
Qualifications:
- Minimum of 3 years’ experience as a software trainer.
- Strong understanding of software applications and the ability to convey complex technical information in an easy-to-understand manner.
- Excellent presentation and communication skills, with the ability to engage and motivate learners.
- Experience with virtual training platforms and tools (e.g., Zoom, WebEx, Microsoft Teams).
- Ability to work independently and as part of a collaborative team.
- Problem-solving skills and the ability to adapt to new challenges quickly.
9 Interview Questions to Ask a Contract Trainer or Facilitator
How do I find a contract Trainer or Facilitator?
Are you looking to staff a facilitator or a team of facilitators for a product or process rollout? Let our practitioner Relationship Managers find the best trainer or team of trainers for your upcoming project.
Are you a skilled Facilitator? View our list of available contract positions.
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