A Financial Services Success Story
with Virtual Classroom Producers
Executive Summary
In response to the unique challenges faced by a financial services company during the rapid shift to online training in 2020, we provided a cost-effective and efficient solution that enabled them to streamline onboarding for new customer service representatives. By introducing Virtual Classroom Producers and a Training Coordinator, we saved the company over $250,000, several weeks of train-the-trainer time, and significantly reduced stress on their internal facilitators.
The Challenge
The 2020 shutdown presented a significant obstacle for a financial services company needing to onboard new customer service representatives. With all courses moving online, the company found that their Facilitators, previously adept at in-person training, were unable to facilitate virtual sessions as solo presenters. This forced the company to assign two Facilitators per program, drastically slowing the onboarding process and straining their internal resources.
The rapid, unexpected shift to Virtual ILT created a bottleneck that hindered their ability to meet customer service staffing demands and placed undue pressure on their Facilitators, limiting their ability to focus on other critical business priorities.
The Solution
Our industry-experienced Relationship Manager saw an opportunity to optimize their approach. Instead of relying solely on Facilitators, the relationship manager recommended incorporating Virtual Classroom Producers to support the sessions. This solution offered multiple benefits:
- Cost Savings: Virtual Classroom Producers required less training than Facilitators, such as a T3, significantly reducing the overall cost of the project.
- Resource Efficiency: Producers managed technical tasks and questions from the chat, freeing Facilitators to focus on delivering content and engaging participants.
- Streamlined Management: We also provided a dedicated Training Coordinator to oversee schedules, manage feedback, and ensure all team members had the tools needed for success.
With our extensive network of skilled professionals, our Relationship Manager quickly assembled a team of Virtual Classroom Producers to assist in half-day segments, as well as a Training Coordinator to provide seamless logistical support. This strategic alignment saved the company over $250,000 in project costs and accelerated onboarding timelines.
The Result
The integration of Virtual Classroom Producers proved transformational for the company’s training program. By alleviating the workload of internal Facilitators, the company was able to:
- Increase the number of customer service representatives onboarded.
- Relieve stress on internal Facilitators, enabling them to focus on high-value tasks.
- Maintain a high-quality training experience for new hires.
This innovative approach not only solved the immediate challenges but also set a new standard for how the company approached virtual training, proving the value of creative staffing solutions tailored to specific business needs.
6 Reasons You Need a Virtual Classroom Producer
Resources Provided
Technology Used
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Does your learning and development department have more projects than people? TrainingPros has been named as a Top 20 Staffing Company internationally by Training Industry. Coupling this award with being voted as a top Custom Content Development company internationally by our consultants for five years in a row underscores TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions. If you need facilitators, virtual classroom producers, or training coordinators for a large training rollout, contact one of our industry-expert relationship managers today. When you have more projects than people™, let us find the consultant to start your project with confidence. Schedule a consultation today.
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