TrainingPros collaborated with the client to develop a comprehensive, onboarding learning journey incorporating personalized learning, mobile technology, and mentorship. The key components included:

1. Structured, Hands-On Training with Certified Operations Training Managers

New managers were paired with Certified Operations Training Managers for an immersive three-week training experience at a Certified Hotel. TrainingPros helped design a structured three-week curriculum that focused on:

• People & Culture – Emphasizing guest experience and employee engagement, with a focus on company values and service excellence.
• Product & Operations – Hands-on training covering room cleaning and maintenance processes, operational best practices, and brand standards.
• Profit & Performance – Training on financial management, operational tools, and leadership strategies to drive business success.

By blending real-time learning with digital tools, TrainingPros ensured new managers gained practical experience while having immediate access to key resources.

2. Mobile Learning & Digital Storytelling

To create a more engaging and flexible learning experience, TrainingPros helped integrate mobile learning through:

• A mobile-enabled Video Portal featuring 60+ digital stories illustrating company values, operational processes, and leadership insights.
• Pre-loaded mobile devices equipped with iBooks, company-specific software, and cloud-based learning materials.
• Interactive learning resources such as iPads with training modules, assessments, and real-time tracking.

These tools ensured that new managers could reinforce learning beyond their in-person training sessions.

3. Mentorship & Ongoing Development

After completing the three-week training, new managers continued their development through:

• A fourth week of on-site coaching at their assigned property, where they worked with a mentor to assess operations and develop 30-, 60-, and 90-day action plans.
• Monthly virtual check-ins via webcam with a Training & Development Manager to track progress and provide additional coaching.
• A six-month in-person follow-up for General Managers to ensure continued success.
• Additional training for promoted Assistant General Managers, offering an extra week of hands-on learning to prepare them for their new leadership role.

By integrating ongoing mentorship, TrainingPros helped the company create a structured support system for new managers beyond the initial onboarding phase.

4. Enhanced Communication & Engagement

TrainingPros also worked with the learning department to introduce new communication strategies to make the onboarding process more welcoming and informative, including:

• Personalized welcome letters outlining the learning journey and setting expectations for new managers.
• Regular status updates for regional and executive leadership, ensuring alignment and support at all levels.
• Feedback loops that allowed new managers to share their experiences and contribute to continuous improvement.