Podcast Summary “ Driving Behavior Change With Microlearning and Mobile Content with Chantelle Nash of BAE Systems, Inc.”
Chantelle Nash, a learning and development leader with 15 years of experience across big corporate environments including oil and gas and now aerospace and defense joined the podcast for a deep and thoughtful conversation on the evolving landscape of L&D. Currently with BAE Systems Inc., Chantelle leads functional training and enablement within their electronic systems sector. Her work involves a close partnership with training leads in functions like engineering, operations, and quality where precision and compliance are paramount.
From Veterinary Clinics to Learning Strategy
When asked about the biggest change in recent years, Chantelle didn’t hesitate: artificial intelligence. Although her current role in the defense sector limits its use due to heavy regulations, she has seen its potential firsthand in prior roles. At BAE, tools based on large language models are already being tested behind the scenes, not in formal learning yet, but in ways that make learning design more efficient. That said, she doesn’t believe the future of L&D is purely technological.
“I think the way we think about learning inside organizations is shifting,” she explained. “It’s not always about training courses. It’s about how we deliver information to people in the moment they need it, without always calling it ‘learning.’”
Chantelle sees the lines between learning, marketing, and change management blurring and thinks that’s a good thing. She argues that the more L&D professionals embrace multidisciplinary thinking, the more relevant and effective their strategies will be.
AI, Tech, and Something Bigger
Chantelle’s learning and development journey didn’t start in a boardroom, it started in a veterinary clinic. Watching workflows unfold (or break down) in that high-stakes environment sparked her interest in problem-solving. At first, she thought communication was the answer (her undergraduate degree is in communications), but eventually realized that real impact came from helping people get the information they need, when and how they need it, to do their jobs better. That mindset of continual improvement and information access is still very much alive in her approach to corporate learning.
Microlearning, Just-in-Time, and ROE
As someone working in a highly tactical industry, Chantelle emphasized the need for learning to integrate into the flow of work. Microlearning isn’t new, but she sees a need for more meaningful applications of it. Short, impactful resources delivered in ways that feel seamless, not disruptive.
When dreaming big about unlimited budget and resources, Chantelle circled back to tech, but not for the sake of shiny tools. Her dream scenario includes building a robust tech stack focused on improving the learner’s experience. She’s a fan of measuring ROE: return on experience and ROE² return on experience and engagement. It’s not always easy to tie these metrics directly to business savings, but they offer critical insights into what’s actually working for learners.
The Hardest Skill to Find
Where does someone like Chantelle go to keep learning? Everywhere. From LinkedIn posts and Google searches to formal research from organizations like Brandon Hall Group and thought leaders like Josh Bersin, she casts a wide net. She tailors her sources based on the problem she’s solving, often prioritizing community-driven insights and diverse perspectives over any single “authority.”
When asked to name just one book she’d recommend for someone new to the field, Chantelle didn’t choose a typical L&D manual. Instead, she picked Quiet by Susan Cain, a book about the power of introverts. “It helped me understand myself better and others,” she said. “And in L&D, that’s everything. You need to know how to connect with people if you want to influence behavior and drive meaningful change.”
The book even holds sentimental value: after her dog chewed up her original copy, her manager surprised her with a signed replacement from the author.
Final Thoughts
Chantelle Nash is a thoughtful, strategic leader who’s carving a unique path in L&D by embracing complexity, championing learner experience, and pulling in insights from across disciplines. Whether she’s exploring the value of microlearning or helping engineers meet compliance goals, she’s always thinking a few steps ahead.
As the field of L&D continues to shift from event-based training to just-in-time performance support, leaders like Chantelle are helping to redefine what effective learning looks like—and making space for a more human-centered, adaptable future.
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