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Case Study: Strengthening Change Management Capability for Enterprise Agility

Executive Summary

To help TrainingPros’ pharmaceutical client enhance its ability to pivot in response to internal and external challenges, a structured change management capability model was implemented. By training over 16,000 employees and certifying 20 Change Management Black Belts, the company significantly improved its adaptability, reducing the time needed to shift directions and increasing the success rate of large-scale enterprise initiatives.

The Challenge

The company faced significant difficulty in responding quickly to disruptions. Leaders and their teams lacked the resilience and structured approach needed to manage change effectively, leading to delayed decision-making, inefficiencies, and missed opportunities. Without a strong change management framework, strategic initiatives often encountered roadblocks that slowed progress and impacted business performance.

The Solution

To build a strong foundation for change readiness, the company implemented a structured change capability development program modeled after Lean Six Sigma (LSS). This approach included:

  • Targeted, just-in-time training tailored to employees at different levels.
  • A tiered certification system (White Belt, Green Belt, Black Belt, Master Black Belt) to ensure progressive skill-building.
  • Enterprise-wide delivery to embed change management capabilities across teams and leadership.

This initiative ensured that employees and leaders were equipped with the necessary skills to anticipate, manage, and lead change more effectively.

The Result

  • Reduced time to pivot on key projects, enabling faster strategic execution.
  • Doubled the probability of success for large-scale enterprise programs.
  • Improved organizational resilience, allowing teams to adapt quickly to both planned and unexpected changes.

By embedding structured change management training at every level, the company transformed its ability to navigate uncertainty, drive efficiency, and capture opportunities that would have otherwise been lost.

Resources Provided

Technology Used

5 Ways Change Management Consultants Drive Effective New Initiatives

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Strengthening Change Management Capability for Enterprise Agility