TrainingPros partnered with the client to design, develop, and manage a self-directed onboarding program. The program delivered a learning experience that allowed employees to progress at their own pace while gaining the critical skills needed for their roles.

Key elements of the solution:

• New Highly Technical Content – Approximately 75% of the onboarding materials were newly developed, covering in-depth technical topics specific to domain registry operations, including DNS management, Tel hosting, Locality Domains, and compliance standards.
• eLearning Modules – Seven eLearning courses designed using RISE and Storyline, each featuring SME insights and knowledge checks, ensuring comprehension within a digestible 10-15 minute format.
• Microlearning Videos – Four bite-sized videos (7-10 minutes each) to reinforce key concepts in a format aligned with the client’s preferences.
• Job Aids & Documents – 17 downloadable resources, including step-by-step guides and reference materials, to support on-the-job learning.
• Self-Directed Learning Approach – A mix of interactive eLearning, microlearning, and job aids, allowing employees to take ownership of their learning journey and progress at their own pace.
• Brand & Culture Education – Training included an introduction to the company’s history, mission, values, and overall culture to help new associates feel connected to the organization.
• Soft Skills Development – In addition to technical training, the program incorporated key soft skills such as effective communication, problem-solving, and collaboration to ensure associates could work efficiently with customers and internal teams.