Podcast Summary: Creating a Culture of Growth and Mobility in Corporate Learning with Ben Sieke of Delta Dental
Ben Sieke didn’t set out to lead learning at the world’s largest private dental insurer. In fact, like many in the field, he stumbled into L&D after realizing that his first passion, music, was better suited as a hobby. These days, Ben is the Director of Talent and Learning at Delta Dental of California and affiliated companies, where he leads a national team supporting everything from frontline onboarding to executive development. And when he’s not at work, you might find him behind a drum kit in a ‘90s cover band.
The Accidental L&D Professional
Ben’s pathway into corporate learning started with curiosity about people and business. He initially explored HR as a career option but quickly realized that the part that really resonated with him was learning and development. “There’s something very human in all of us,” Ben explained. “We want to feel like we’re good at what we do.” That drive to help others succeed is what keeps him engaged in L&D work today.
And interestingly, his background as a musician influences how he approaches learning. Mastering an instrument taught him that skill development takes time, practice, and mindset, a philosophy that translates perfectly into talent development.
Big Shifts in the Last Five Years
When asked about the most impactful changes in the L&D world, Ben didn’t hesitate to bring up artificial intelligence (AI). “We can’t skip it,” he said. And he’s not just talking about ChatGPT, he’s watching how tools like Articulate, Vyond, and Kahoot are integrating AI to help his team streamline processes and develop content more efficiently.
He’s also fascinated by the way learners themselves are using AI. “These conversation simulators are incredible,” Ben said, highlighting how realistic and useful AI-powered feedback has become. His team has even explored adding generative chatbots directly into eLearning modules to create more adaptive, personalized experiences.
Another major trend on Ben’s radar? The shift from traditional LMS platforms to more modern, learner-focused LXPs. He called out tools like Veeva Learning that embed content directly into Microsoft Teams, bringing learning into the flow of work in ways that simply weren’t possible five years ago.
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Looking Ahead: A Broader Toolbox and Business Mindset
So, what’s next? Ben sees even more change on the horizon, especially in learning technologies. But he’s quick to point out that these innovations don’t replace old tools, they just expand the options. “Every time a new technology comes out, someone asks if this is going to replace instructor-led training,” he laughed. “It never does. It just becomes one more tool in the toolbox.”
But technology aside, Ben sees something even more important: the need for L&D teams to think like business leaders. “It worries me that there’s still so much conversation in the industry about how to show the value of training,” he said. He’s pushing his own team to focus on outcomes, not just deliverables and to embrace performance consulting as a mindset, not just a job title. “Are we solving real problems or just building things?” is a question he believes every L&D professional should be asking.
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Unlimited Budget? More Humans, Please
Despite his deep appreciation for tech, Ben’s dream investment is in people. If he had an unlimited budget, he’d double down on coaching and mentoring. His team has already won awards for executive coaching programs and piloted frontline leader coaching initiatives. And the demand keeps growing.
He also sees huge potential in mentoring, especially now that technology allows for smart, scalable matching. “Back in the day it was all manual,” he said. “Now, the tools are there to make it easier and more effective.”
The Most Important Skill Today? Performance Consulting
If you’re joining Ben’s team, don’t just come with instructional design skills, come ready to ask hard questions. Root cause analysis, business alignment, and a problem-solving mindset are what set high-performing L&D teams apart. And yes, you still need to stay sharp on technology. Ben ensures his team has a budget for professional development, including learning science and new tools.
Recommended Resources
For anyone new to the field, Ben recommends two books. The first is the classic Telling Ain’t Training, which he sees as a foundational guide to putting learners first. The second is Hot Seat by Jeff Immelt, former CEO of GE. “I love reading memoirs from business leaders,” Ben said. “It challenges us to think about how we make decisions as leaders.”
Ben’s also a big fan of ATD (he’s a past president of the LA chapter), HR Brew, and just keeping up with world news to understand the broader context in which employees and businesses operate.
Final Thoughts
Ben Sieke’s journey from aspiring musician to L&D leader is grounded in creativity, curiosity, and a relentless focus on impact. Whether he’s championing performance consulting or building award-winning coaching programs, he’s laser-focused on helping people grow and making sure L&D delivers real business results along the way.
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