Case Study: Building Trust and Inclusion Through Innovative Onboarding for Consumer Goods Company
Executive Summary
TrainingPros, a leader in virtual classroom production and facilitation, partnered with a consumer products company to launch an innovative onboarding program designed to foster trust and inclusion between managers and new employees. The program addressed critical gaps in onboarding, particularly those affecting multicultural talent in remote work environments, and has since demonstrated measurable success in improving workplace relationships and inclusion.
The Challenge
The consumer products company, known for its diverse and inclusive workplace culture, faced significant challenges in adapting its onboarding process to a virtual environment. As operations shifted online in 2020, gaps in managerial support for new hires became evident, leading to decreased retention and satisfaction.
Key issues included:
- Erosion of Trust: The company’s traditional apprenticeship model struggled to adapt to virtual work environments, resulting in disconnected relationships between managers and new hires.
- Inconsistent Experiences: Surveys and focus groups revealed disparities in onboarding experiences, with multicultural talent expressing lower levels of perceived inclusion and support.
- Retention Concerns: These challenges negatively impacted employee retention, undermining the company’s efforts to maintain its reputation as an inclusive employer of choice.
The Solution
The consumer products company, in collaboration with TrainingPros, developed and delivered a two-part onboarding program. This program was designed to build trust and strengthen the manager-new hire relationship during the critical first 90 days of employment. The program was rolled out in two phases: the first is the manager workshop focused on learning to build trust, relationships, and inclusive behavior. The second phase involved one-on-one sessions between managers and their direct reports focused on personal values, experiences, expectations, and other topics designed to form a bond.
TrainingPros provided a team of expert virtual classroom producers, facilitators, and a training coordinator to ensure the program’s seamless delivery, allowing participants to fully engage with the content and discussions.
The Result
Since its launch in 2022, the program has demonstrated remarkable success:
- Thousands of employees across North America have participated.
- The program received high evaluation scores for effectiveness in building trust and understanding.
- Interviews of managers and new hires after the program indicated strengthened relationships and a deeper sense of belonging in the workplace.
Participants praised the program for its unique approach to fostering connections, with managers noting improved team dynamics and new hires expressing greater confidence in their roles. TrainingPros is proud to have contributed to this initiative by providing the virtual classroom expertise necessary for its success.
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