Case Study: Scaling Trust-Building at Enterprise Level Through Expert Facilitation
Executive Summary
A leading global organization developed an innovative onboarding experience designed to strengthen relationships between managers and new employees while improving inclusion and psychological safety. Early pilot sessions demonstrated exceptional impact, and the organization sought a strategic partner to help scale the experience across regions and business units, utilizing virtual classroom and in-person delivery environments.
TrainingPros partnered with the client to expand the program at scale through expert facilitator onboarding, a structured train-the-trainer process, and seamless operational support. As a result, the company reached more than one thousand participants across North America, created consistent experiences, and established the program as a global onboarding requirement.
The Challenge
The organization’s internal team had created a powerful learning experience that helped managers and direct reports build trust early in the relationship. The content was unique, research-backed, and emotionally resonant. As demand grew, the team faced several challenges related to scalability and consistency.
- The client needed significantly more facilitation capacity than the internal team could provide.
- Sessions required expert facilitators who could guide emotionally sensitive conversations with skill and empathy.
- The experience included unique activities such as improvisation, structured paired conversations, and a truth or dare style practice session, making consistency essential.
- The program became a required component of onboarding, increasing demand quickly.
- Virtual delivery required reliable virtual classroom producers, smooth logistics, and consistent technical support.
The organization knew the design was effective. To transform it into a sustainable, enterprise-wide experience, they needed a partner who could protect the integrity of the content while scaling delivery to a much larger population.
The Solution
TrainingPros partnered with the organization to scale the onboarding experience through a combination of expert facilitation, a structured train the trainer system, large scale delivery across multiple formats, and operational support.
1. Train the Trainer and Facilitator Enablement
TrainingPros collaborated closely with the program creators to:
- Translate program nuances into a repeatable facilitation model.
- Prepare facilitators to guide sensitive discussions and maintain psychological safety.
- Establish timing, pacing, and conversational standards.
- Ensure activities such as scenario-based conversations, trust mapping, and icebreakers were delivered with accuracy and care.
This foundation enabled a consistent experience regardless of facilitator, region, or delivery format.
2. Skilled Facilitation Team
TrainingPros deployed a large group of facilitators with deep expertise in leadership development, inclusion, and high trust learning environments. TrainingPros facilitators delivered:
- The manager preparation session
- The paired manager and employee session
- Both virtual and in person workshops
Their ability to create a safe and engaging environment ensured that the emotional depth and purpose of the program remained intact.
3. Large Scale Delivery Across Formats
TrainingPros supported broad expansion through flexible delivery options, including:
- Special event sessions for business unit summits with up to 350 participants
- Workshops for manufacturing locations
- Open enrollment events for managers across North America
- Webex based sessions supported by TrainingPros virtual classroom producers
This multi-format approach made the program accessible to all eligible participants, regardless of location or schedule.
4. Operational Support and Program Consistency
TrainingPros assisted the client with:
- Registration and scheduling
- Participant communication
- Session logistics
- Standardized use of materials and workbooks
This ensured every manager and direct report experienced a cohesive, high quality session that aligned to the original design.
The Result
The partnership allowed the organization to expand the onboarding experience beyond the limits of internal capacity and deliver consistent, trust building sessions to a wide population.
Key Outcomes
- More than 1,000 managers and employees participated during the first year.
- The program became a formal onboarding requirement for new reporting relationships across North America.
- Global teams in Costa Rica, Poland, and the Philippines integrated the program into their onboarding processes.
- Participants rated the experience with high scores:
- Overall experience: 4.7 out of 5
- Ability to build trust: 4.7 out of 5
- Confidence in applying skills outside the workshop: 4.8 out of 5
- Testimonials reflected stronger relationships, earlier sharing of challenges, and greater psychological safety.
Conclusion
By providing skilled facilitators, a structured train the trainer approach, and reliable operational support, TrainingPros enabled the organization to scale a high impact onboarding experience without compromising its quality or emotional depth.
Long Term Value
- Stronger manager and employee relationships from the beginning of the partnership
- A consistent and inclusive onboarding experience for new hires
- A scalable delivery model supported by trained facilitators
- A sustainable program that became a global standard for onboarding
TrainingPros helped transform an innovative idea into a repeatable, enterprise-wide experience that continues to shape trust, inclusion, and connection across the organization.
Resources Provided
Technology Used
5 Keys to a Great
Train the Trainer Program
Ready to work with us?
At TrainingPros, we specialize in connecting organizations with top-tier instructional designer consultants, virtual classroom producers, facilitators, and other L&D consultants who bring deep expertise in both modern technology and human development. Whether you’re designing, implementing, or optimizing AI-powered leadership development programs, our consultants know how to make learning stick.
Recently recognized as a Top 20 Staffing Company by Training Industry, a Smartchoice® Preferred Provider by Brandon Hall Group, and a Champion of Learning by the Association for Talent Development (ATD), we’re proud to be your trusted partner for high-quality, scalable learning solutions.
When you have more projects than people™, TrainingPros can provide the right L&D consultant to start your project with confidence. Schedule your consultation today.
