TrainingPros provided an experienced facilitator who seamlessly integrated into the existing program and elevated its impact by:

• Delivering weekly vILT sessions to engage and develop customer-facing employees and managers. Drawing from years of experience in sales and service across multiple industries, the facilitator brought real-world examples and best practices that resonated with learners. Her ability to connect with participants and make training practical and relatable significantly enhanced learner engagement.
• Managing all facets of the class, including registration, attendance tracking, and post-session follow-ups. By ensuring seamless logistics and timely communication, she maintained high participation rates and provided a structured, organized learning environment.
• Providing ongoing program enhancements, refining content, and incorporating feedback to maximize effectiveness. Leveraging her extensive background in Learning & Development, she continuously improved the training by integrating new techniques, refining instructional materials, and ensuring the curriculum remained relevant and impactful.

The program itself focused on three key pillars:

• Foundational Customer Service Skills: Reinforcing core principles to ensure consistency and professionalism in customer interactions.
• Internal Customer Service Dynamics: Strengthening internal collaboration to support a culture of service excellence.
• De-Escalation Techniques: Equipping employees with strategies to effectively manage difficult customer interactions.