In this episode, Jennifer Padilla-Lewis, Head of the Learning Portfolio Management team at Infor, shares her journey into Learning and Development (L&D) and the innovations her team is driving at Infor. Infor, a major player in the ERP space alongside companies like SAP and Oracle, is deeply committed to providing industry-specific software solutions and training that caters to the needs of various sectors. Jennifer leads her team in creating comprehensive learning experiences, with a focus on three key areas: product training, performance support, and a production team for internal podcasts. Their learning ecosystem is highly structured, serving customers, employees, and partners alike.

Jennifer highlights some of the most impactful changes she’s seen in L&D over recent years. The shift from traditional, instructor-led training to more dynamic and modular learning models stands out. In today’s landscape, learners benefit from flexible, personalized learning journeys, supported by blended learning approaches and asynchronous modules that fit into their busy schedules. She also discusses how technology has revolutionized training, with AI and machine learning playing a pivotal role in personalizing learning experiences. These advancements allow companies like Infor to tailor training programs to the individual needs of learners, ensuring they get the most relevant and impactful education possible.