Case Study: Transforming Leadership in a Hybrid World with a Financial Services Client
Executive Summary
A financial services company collaborated with TrainingPros to address the rapidly changing business environment. The answer: utilizing top instructional design consultants to develop a senior leadership development program. This initiative aimed to equip seasoned leaders with the skills necessary to navigate a dynamic, hybrid work environment effectively. TrainingPros provided expert instructional designers to create this comprehensive, virtual learning experience.
The Challenge
The financial services company faced significant challenges due to rapid 21st-century transformations:
- Talent: Attracting and retaining talent in a disruptive market.
- Digital: Meeting customer demands for seamless technical banking experiences.
- Work: Achieving results in a hybrid or remote environment.
- Societal: Adapting to changes in the company’s role in society and clients’ lives.
Traditional leadership development paradigms were inadequate in this fluid environment, necessitating a versatile leadership approach. Additionally, the COVID-19 pandemic disrupted traditional learning initiatives, requiring creative and virtual learning solutions. The company needed a program to help its leaders adapt and lead effectively through these uncertainties.
The Solution
To tackle these challenges, the company partnered with TrainingPros to design the senior leadership development program. TrainingPros provided expert instructional designers for the project. The program, targeting approximately 250 seasoned leaders, included the following key elements:
- Workspaces: A web-based launch site from the company’s Learning Management System, containing digital learning assets such as skill builder checklists and self-assessments.
- Virtual Workshops: Monthly workshops focusing on critical leadership capabilities.
- Leadership Platinum Certification: An optional certification recognizing leaders who completed specific learning and application activities.
The program centered around Nine Transformational Leadership Capabilities, which were aligned with the company’s Leadership Expectations. These capabilities were vetted by senior management to ensure alignment with business and people strategies.
The Result
The senior leadership development program achieved notable success:
- Level 1 Reaction: The program achieved a Net Promoter Score (NPS) of 44%, surpassing the goal of 30%.
- Level 2 Learning: High engagement was evidenced by the number of unique user downloads of digital assets and participation in eLearning courses and workshops.
- Level 3 Behavior: Leaders applied their learning through practical tasks to diagnose and build their teams.
Participation in the program was mandatory, with leaders required to complete at least six out of nine scholar-led workshops. The program received strong executive support and positive feedback from participants due to its diverse content and delivery methods.
Key Findings and Future Outlook
Custom-building the program in-house ensured it was highly relevant to the organization’s values and needs, a crucial factor for long-term success. Involving business leaders in program delivery made the content more applicable and engaging for participants. Future plans include continuous content curation, adopting smaller cohort models for deeper learning, and conducting formal evaluations to adapt and meet evolving leadership needs.
Resources Provided
Ready to work with us?
Does your learning and development department have more projects than people? TrainingPros has been named as a Top 20 Staffing Company internationally by Training Industry. Coupling this award with being voted as a top Custom Content Development company internationally by our consultants for five years in a row underscores TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions. If you need instructional design consultants or learning experience designers to conduct a needs analysis, contact one of our industry-expert relationship managers today. When you have more projects than people™, let us find the consultant to start your project with confidence. Schedule a consultation today.
Creating a Future State Description
