TrainingPros Helps Healthcare Company Win Prestigious Brandon Hall Award
Atlanta, GA – August 14, 2025 – TrainingPros is proud to announce its role in helping a leading healthcare company earn a coveted gold Brandon Hall Group Gold Award for Best Use of a Blended Learning Program. The recognition highlights the transformative redesign of the company’s claims agent onboarding program, which prepares new employees for critical roles in serving patients and providers.
Raising the Bar for Onboarding
and high volumes of claims processing. Recognizing the need for a more effective training approach, the healthcare company partnered with TrainingPros to modernize its outdated, paper-based onboarding program.
The legacy curriculum, originally designed for in-person delivery, had become inconsistent and difficult to manage across a now largely remote workforce. TrainingPros’ consultants worked closely with internal leaders, subject matter experts, and facilitators to reimagine the learning experience in a way that met modern business needs while engaging new hires from day one.
TrainingPros’ Role in the Transformation
TrainingPros brought in a team of seasoned instructional design consultants and learning experts who led the needs analysis, design, and development of the program. Their contributions included:
- Blended Design: Creating a learner-centric blend of virtual instructor-led training, simulations, eLearning, and on-the-job training.
- Modern Learning Tools: Introducing interactive videos, gamified activities, and digital guides linked to over 60 updated Desktop Learning Pages (DLPs), ensuring accuracy and easy access to critical information.
- Simulations for Practice: Developing realistic scenarios that allowed learners to safely practice claim processing skills in environments where system sandboxes were unavailable.
- Facilitator Enablement: Conducting Train-the-Trainer sessions to prepare facilitators for seamless delivery across time zones and business units.
- Evaluation and Refinement: Gathering feedback during pilot programs to fine-tune the curriculum based on learner, facilitator, and supervisor input.
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About TrainingPros
Since 1997, TrainingPros has been connecting learning leaders with experienced contract consultants in instructional design, eLearning development, facilitation, and change management. With a focus on quality, consistency, and measurable outcomes, TrainingPros helps organizations start projects with confidence and finish with success.
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Does your L&D team have more projects than people? TrainingPros has been named a Top 20 Staffing Company internationally by Training Industry, and recognized as a Smartchoice® Preferred Provider by Brandon Hall Group for 2025. We’re also proud to be named a Champion of Learning by the Association for Talent Development (ATD)—an international honor that reflects our dedication to excellence in corporate learning. These accolades underscore TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions.
If your projects need virtual classroom producers, facilitators, or other L&D consultants for your custom content projects, reach out to one of our industry-expert relationship managers today.
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