TrainingPros collaborated with the client to revamp the new leadership development program by leveraging the expertise of our instructional design consultants. The approach included:

• Conducting an in-depth analysis of the existing program to identify gaps and opportunities for improvement.
• Redesigning the learning path to create a more structured and engaging experience.
• Developing new instructor-led training (ILT) materials, including interactive role-play exercises and simulations.
• Creating high-quality videos to reinforce key concepts and provide visual demonstrations.
• Implementing 360-degree feedback exercises to provide participants with valuable insights into their leadership styles and areas for growth.
• Integrating hands-on instructor-led training at local properties to ensure real-world application of housekeeping and maintenance best practices.

Additionally, the revamped program was structured as a week-long training course held at the corporate office for managers and owners who were within 60-90 days of joining the organization. During the week, trainees interacted with more than 20 corporate resources who provided insight into their respective departments. The facilitator’s goal was to help the managers learn how to best utilize the available information and maximize revenue potential. Engaging methods such as role-playing, interactive games, and discussions were incorporated to enhance the learning experience.

Participants also built relationships through a series of learning and team activities, applying the organization’s purpose, culture, core values, and experiences to better manage their teams and properties. The program also included a day of hands-on training at a local hotel, where managers focused on both maintenance and housekeeping best practices.