Expert Training and Instructional Design for Insurance Companies
Customized Learning and Development Solutions
for a Rapidly Evolving Industry
About the Insurance Industry
The insurance industry is undergoing significant transformation driven by technology, regulatory changes, evolving customer expectations, and workforce transitions. From digital claims processing to AI-driven risk assessments, insurance providers must not only stay competitive but also prepare their workforce to adapt to new tools, processes, and customer demands.
With increasing pressure to reduce costs, improve accuracy, and deliver exceptional customer service, learning and development (L&D) teams in the insurance space are tasked with upskilling and reskilling employees at a rapid pace. Whether it’s training claims adjusters, underwriters, customer service representatives, or leaders navigating a changing landscape, the role of L&D is more critical than ever.
Insurance Company Challenges
- Constantly changing compliance and regulatory requirements.
- Aging workforce and the need for knowledge transfer.
- Complexity in product offerings requiring in-depth training.
- Growing use of automation and digital tools.
- Customer expectations for personalized, fast service.
- Training remote and hybrid teams effectively.
- Retention and engagement of employees in high-stress roles.
- Need for scalable onboarding across multiple departments or roles.
Top Book Recommendations
from Learning Leaders
TrainingPros Services to Insurance Industry Companies
We help L&D leaders in the insurance industry by delivering:
- Custom instructional design for onboarding, compliance, and systems training.
- eLearning and microlearning development for tools, policies, and customer service skills.
- Leadership development program design for first-line and senior leaders.
- Virtual and in-person facilitation for product knowledge, sales, and customer experience.
- Job aids and performance support tools tailored for adjusters, agents, and analysts.
- Blended learning programs combining self-paced and live instruction.
- Change management support for technology implementations
Case Studies and Articles
Brandon Hall Group
Category:
Learning & Development
Gold
Best Use of a Blended Learning Program
Brandon Hall Group
Category:
Learning & Development
Bronze
Best Custom Learning Content
Services Offered to Insurance Industry Companies
TrainingPros offers a wide range of custom learning solutions tailored to your workforce needs. Whether you need rapid development of eLearning modules, rollout support for new claims systems, or strategic design of leadership development programs, we match you with experienced consultants who specialize in your industry.
We provide instructional design consultants skilled in product training, sales training, customer service training, compliance, technology, and leadership development to name a few. In addition, we provide trainers and facilitators that can deliver training on a variety of subjects. We can also provide change management consultants to help your organization with large-scale changes.
Strategic Staffing Solutions for the Insurance Industry
When you have more projects than people™, TrainingPros can provide skilled learning and development consultants to help you meet your goals without adding permanent headcount. Our deep bench of professionals includes instructional designers, facilitators, project managers, eLearning developers, and learning strategists—all vetted and ready to work on industry-specific projects.
Whether you’re preparing for a product rollout, upgrading systems, or conducting large-scale reskilling, we provide talent that understands the nuances of the insurance business.
Customized Training Programs for the Insurance Industry
From onboarding claims associates to training underwriters on new risk assessment platforms, we design custom learning programs that align with your business goals and regulatory needs.
Blended Learning Approaches for the Insurance Industry
We specialize in blended learning programs that combine digital modules, instructor-led training, virtual classrooms, and hands-on practice. For insurance companies, this means agents and adjusters can learn new tools while still staying productive in the field. Our solutions are scalable, flexible, and engaging—perfect for geographically dispersed teams.
Leadership Development for the Insurance Industry
We help cultivate the next generation of insurance leaders by designing and delivering leadership development journeys that include coaching, 360 degree feedback, peer learning, and action learning projects. Whether you’re preparing new managers or strengthening executive leadership, our consultants bring proven frameworks and a deep understanding of industry dynamics.
Elements of a Learning Journey for Instructional Designers
About our Talented Consultants:
Our talent pool of over 15,000 consultants that we have vetted for you include:
- Instructional designers with experience in the insurance industry.
- Insurance sales, service, and claims trainers.
- Facilitators with experience in insurance.
- eLearning developers with experience building training.
- Change management consultants with experience leading change initiatives for insurance companies.
Ready to Work with Us?
Does your L&D team have more projects than people? TrainingPros has been named a Top 20 Staffing Company internationally by Training Industry, and recognized as a Smartchoice® Preferred Provider by Brandon Hall Group for 2025. We’re also proud to be named a Champion of Learning by the Association for Talent Development (ATD)—an international honor that reflects our dedication to excellence in corporate learning. These accolades underscore TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions.
If your projects need instructional design consultants, eLearning developers, or other L&D consultants for your custom content projects, reach out to one of our industry-expert relationship managers today.
When you have more projects than people™, let TrainingPros find the right consultant to start your project with confidence. Schedule a consultation today.
