TrainingPros Delivers Award-Winning Custom Learning Project for Food and Beverage Client
Atlanta, GA – August 14, 2025 – TrainingPros is honored to announce its role in an award-winning learning and development initiative in the food and beverage industry, recognized in the Best Custom Content category of the prestigious Brandon Hall Group HCM Excellence Awards.
This recognition celebrates TrainingPros’ ability to partner with clients to design and deliver innovative, impactful, and business-aligned learning solutions. In this project, TrainingPros provided skilled instructional design and eLearning development consultants who worked alongside the client’s internal training team to transform a complex, outdated training program into a modern, mobile-first learning experience. The result was a measurable improvement in both employee performance and operational efficiency, critical factors in the high-speed, customer-focused environment of food and beverage service.
The Challenge
The client’s original eLearning program, built in a more complex authoring tool, was visually engaging but not optimized for the realities of a busy retail food service environment. Store associates and managers needed quick, intuitive access to training content during their shifts, but instead faced:
- Difficult navigation that slowed down learning.
- Accessibility issues that excluded some learners.
- Technical challenges that generated a high volume of LMS support tickets.
- Overly complex interactivity that distracted from core learning objectives.
In an industry where seconds matter, these challenges impacted onboarding speed, order accuracy, and overall customer satisfaction. The client needed a solution that would align learning with daily workflows, reduce friction, and help employees build confidence on the job without disrupting operations.
The TrainingPros Solution
TrainingPros assembled a team of experienced learning and development consultants, including instructional designers and eLearning developers, to lead the redesign effort. Working closely with the client’s subject matter experts and training leaders, the team made several key strategic decisions to modernize the program:
- Platform Transition for Accessibility and Speed
The courses were rebuilt in Articulate Rise, a mobile-friendly authoring tool that provided clear navigation and better accessibility features. This change alone dramatically reduced load times and improved the learner experience across devices.
- Mobile-First Design
Recognizing that many employees would complete training on smartphones or tablets, every course was optimized for smaller screens. Content was restructured into short, digestible microlearning modules that could be completed in 5–10 minutes, allowing learners to train between tasks or during brief downtime.
- Just-in-Time Learning Features
Interactive reference guides and quick-select drink or menu item options allowed employees to access preparation steps or customization details instantly ideal for fast-paced service environments where immediate answers are essential.
- Instructional Video Enhancements
TrainingPros consultants incorporated short, focused video demonstrations and scenario-based challenges to help employees apply learning in real-world situations. The use of peer-led, lo-fi videos boosted engagement and created a sense of connection among team members.
- Streamlined Interactivity
While interactive learning remained a priority, the team ensured that every interaction served a learning purpose, avoiding unnecessary complexity that could slow down progress or create accessibility barriers.
Measurable Business Impact
The redesigned program produced clear and measurable results, demonstrating the power of aligning learning design with operational needs:
- 56% reduction in LMS support tickets after removing one problematic course, with continued improvement as new courses were launched bringing support needs in line with industry benchmarks.
- 63-minute average decrease in onboarding time for new hires, enabling faster time-to-productivity and reduced staffing gaps.
- Increased learner engagement with the rollout of peer-led video content, fostering excitement and ownership among frontline staff.
- Improved sales performance through targeted training on upselling seasonal and promotional items.
- Enhanced operational efficiency, with employees able to access information in the flow of work, reducing interruptions and errors.
Lessons Learned and Best Practices
This award-winning initiative reinforced several important principles for designing effective learning in fast-paced, customer-focused industries:
- Simplification drives adoption. Streamlining navigation and removing unnecessary elements made training easier to use and more likely to be applied on the job.
- Mobile-first is essential. In environments where desktop access is limited, training must work flawlessly on mobile devices.
- Functionality supports engagement. Interactivity is valuable only when it enhances learning, not when it becomes an obstacle.
- Social relevance matters. Featuring actual employees in videos increased engagement and cultural buy-in.
- Technical stability impacts trust. Addressing functionality issues early improved both platform reliability and learner confidence.
A Win for Partnership and Performance
“This project is a great example of how the right instructional design strategy paired with consultants who truly understand the realities of the work environment can deliver measurable business impact,” said Leigh Anne Lankford, President of TrainingPros. “Our team’s ability to align learning with day-to-day operations helped drive adoption, performance, and confidence across the organization.”
The success of this project underscores TrainingPros’ commitment to helping clients design learning that not only looks good but also works seamlessly in the environments where it’s needed most. By combining practical, learner-centered design with measurable business outcomes, TrainingPros continues to set the standard for impactful, custom learning solutions in the food service industry and beyond.
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Does your L&D team have more projects than people? TrainingPros has been named a Top 20 Staffing Company internationally by Training Industry, and recognized as a Smartchoice® Preferred Provider by Brandon Hall Group for 2025. We’re also proud to be named a Champion of Learning by the Association for Talent Development (ATD)—an international honor that reflects our dedication to excellence in corporate learning. These accolades underscore TrainingPros’ unwavering commitment to delivering high-quality, tailored training solutions.
If your projects need virtual classroom producers, facilitators, or other L&D consultants for your custom content projects, reach out to one of our industry-expert relationship managers today.
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